A Contact Centre is the primary link between a business and their customer, where the customer experience will make or break a company. Your clients need you to guide them.

• Companies can decrease costs and improve efficiency and productivity.
• Cloud Contact Centre allows instant scalability across multiple locations.
• Within 5 years, 75% of CC solutions will require an overhaul.

Why sell Contact Centre with Tradewinds? How can we help you drive this type of revenue?

• We are the only technology brokerage with a team dedicated to driving Contact Centre and UC revenue with more than 16 years of Contact Centre experience.
• We can help navigate Contact Centre providers.
• We work as an extension of your team by joining calls.
• We have the tools and strategies to help you find more opportunities.

Hosted UC refers to a communication system that uses voice over IP to provide a cloud-based phone system and messaging systems for businesses. Often this service is provided by a network service provider as part of an overall network solution. This type of solution provides a customer with the ultimate in flexibility as access to “seats” are typically purchased on a monthly basis and can scale up and down as needed. The hosted infrastructure required to provide UC functions (chat, presence, etc.) resides in the data centre of your service provider. Your IP connection to the cloud allows users to access that functionality. Back-end infrastructure is all bundled in a monthly fee.

Customers also enjoy the flexibility of the actual dial tone access being provided by the provider in a scalable fashion as well. Customers also are out of the phone system management business and the uptime and investment in keeping the solution running stays with the Hosted provider. Enterprise features are available for even small scale customers, giving them ability to purchase advanced solutions like contact centre typically on a one off basis. Providers work hard at delivering hosted VOIP as reliable as possible, allowing a customer to scale to meet demand.

Chances are your customers are looking for IT as a service in today’s multi-cloud world. They need you to deliver expert advice and integrated managed services across applications, data, security and infrastructure, including public and private clouds and managed hosting. Our cloud vendors partner with every leading technology provider, including Alibaba, AWS, Google, Microsoft, OpenStack, Oracle, SAP, and VMware. Partnering with Tradewinds to sell cloud services means you will be uniquely positioned to provide unbiased expertise on which technologies will best serve each customer’s needs. Offer managed cloud, managed hosting, application services, cloud security and compliance, API integrations, and other cloud phone systems by leveraging our vendor portfolio and expertise.

Increase your close ratios on large, complex deals with a Tradewinds Engineer to assist in designing and diagramming a custom solution. Our engineers tout industry-leading certifications from Cisco CCNP, CCIE, AWS Solution Architects, Security CISSP, and more. Whether it’s consultation to establish a game plan, or collaborating on a solution with a customer, our engineering department will help close complex deals. Gain credibility with your customers by bringing resources to the table that are similar to direct sales teams.